Page tree

The SCANeR cutomer portal is the official website for communicationg concerning any software support and help, as well as licensing help.

The following step will help guide you to create an account on the SCANeR customer portal.

Sign up for the SCANeR Customer Portal here!

Sign up for the SCANeR Support Portal 
  1. Create an account on SCANeR support portal via this link SCANeR Customer Portal

  2. Enter your professional email address (xxx@yourcompanyname.com) and continue by clicking on "Sign Up".

3. An e-mail will have been sent to your email address.

4. Continue the creation of your account by clicking on the "Sign Up" button provided in the email.

5. Fill in the necessary informations and continue by clicking on "Save and continue".

6. Raise a request by clicking on the "Customer Account" button.

7. Click on "Request for Creation of customer account". Fill in all the neccessary informations and click on "Create" to continue with the creation of your Customer Account.

8. Your request has been sent to the SCANeR support administrator. We will get back to you as soon as possible. Note your Customer Request id for future reference (CSTM-XXX)




If you have not received a pending notification for your request, or should you have an urgent query, we invite you to contact our support team via email at: support-scaner@avsimulation.fr . In the email, specify the id of your user request.

Once your account has been validated, you will be able to raise customer requests via our ticketing platform. Documentations are available in English and French.


  • No labels